The integration of Intercom, the help center will be available in the same location our customers can ask us questions in chat.

I like this as this would make it "in your face" obvious how to get help. Sometimes when people are frustrated having it right there is good because they may be too frustrated to click around to find help.

This is an interesting idea, as we think about how we can make teachers' lives easier by using Classworks - so it would be just as easy to get to the resource center as it is for them to launch chat and get immediate support

While logged into Classworks - in navy blue, horizontal strip across the top - users could find... Resource Center: help.classworks.com